XCSE was founded in 2011 by Daniele Casuccio and Philip Heimann. Both are leading experts in sales and service operations management, strategic and operational consulting, and technology implementation. To best serve our clients, we employ high-performance operational teams and and we collaborate with other experienced, senior industry experts.
XCSE's high performance operational teams consist of professionals with exceptional communications skills and a true passion to excel at sales and service.
Our senior industry expert network includes international managers who have built and managed some of Europe's leading contact center companies.