Company

XCSE is an international, multi-language, high-impact outsourcing and consulting company. We operate contact centers for sales and service across industries, including e-commerce and luxury goods. We consult to clients on strategy, operations, and technology, enabling them to significantly boost inbound and outbound revenues while improving customer experience. Read more

Team

XCSE was founded in 2011 by Daniele Casuccio and Philip Heimann. Both are leading experts in sales and service operations management, strategic and operational consulting, and technology implementation. To best serve our clients, we employ high-performance operational teams and collaborate with other experienced, senior industry experts. Read more

Impact

XCSE delivers fast and tangible impact. Whether in outbound sales, pre-purchase inbound sales, or post-purchase customer care, our work delivers higher transaction completion rates, higher purchase values, greater customer satisfaction and higher willingness to recommend. Read more